Event:

How to Access PCI Webinars: Access to the PCI webinar series is for Montana lbirary staff and volunteers only. To register for this event or to view the recording, you must login to the MSL Moodle space at mtstatelibrary.moonami.com. If you don't have an account, you can create one for free. Once you log into the MSL Moodle space, click on the "PCI Webinars" course, and you will be enrolled. If you have any issues or questions, please email Amelea Kim (akim@mt.gov) or Bobbi deMontigny (bdemontigny@mt.gov).

Course Description:

Want to have more engaging conversations with your peers and patrons? Want to learn the words to avoid because they initiate resistance? This webinar is for you! Words weld extreme power. More so when non-verbal actions can’t offset a miscommunicated vocabulary choice. This program gives you the tools including Mj’s list of replacement words to create positive conversations. Then, you’ll discover how your internal words influence your actions. You’ll learn Mj Callaway’s easy “Flip It” technique to flip negative words into positive ones and why it works. You’ll get her downloadable worksheet.

Speaker Biography  

Mj Callaway, CSP, As a former corporate sales trainer and only award-winning woman sales executive to rank #1 nationally, Mj knows first-hand the disruptions professionals, managers, and executive teams handle daily. Yet, they still need to be positive and productive.    

She blends her experiences together, sales, speaking and journalism, to create interactive and impactful workshops. With more than 2,000 articles published in consumer magazines under her pen name, she's interviewed hundreds of people from youth entrepreneurs to CEOs to non-profit founders to professional athletes. She has a unique ability to make others feel like they're talking to a friend.     

Mj is a two-time cancer survivor, certified virtual presenter, and past-president of the National Speakers Association Pittsburgh Chapter.