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t is easy to forget that challenging a piece of a library's collection is a right for all users. Instead of defaulting to a confrontational approach, learn how to use compassion, education, and logic to defuse the situation while defending the library's materials.
Gavin J. Woltjer is the Library Director for the Billings Public Library. When not held captive in a good book, he enjoys exploring the wilds of Montana with his wife, Rena, and their three children. His research interests include: data analytics, library leadership, librarian as public historian, economic development and libraries, and archives and record management.
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